Effective Communication
Target Audience:
Canada, Global, US
Expected Duration:
45 – 60 min
Overview / Description
Why is interpersonal communication important? Personal success depends on our ability to communicate. Effective human relations depend on our communication skills. Overall, interpersonal communication skills are necessary for understanding and for action. This workshop explores interpersonal skills and techniques necessary for successful interactions.
Workshop Objectives
At the end of this workshop, you will be able to:
- Identify the characteristics of poor communication
- Describe your experience with people who do not communicate well
- Identify the characteristics of effective communication
- Describe your experience with people you consider excellent communicators
- Describe the importance of listening
- Identify barriers to effective listening
- Describe techniques to overcome barriers
- Describe the importance of communicating with whole messages
- Describe the dangers of contaminated messages and partial messages
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